Delivery Policy

There are three available delivery options available. Express delivery, Next day delivery and 2-3 days delivery.

Orders done before 1 PM can qualify for Express delivery at higher charges. Next day delivery is the recommended delivery option and the default option for most products. The 2-3 days delivery option is the default option for furniture but may take shorter or longer lead-time depending on the availability or the quantity of furniture ordered.

Orders are processed from Monday-Friday and deliveries are done from Tuesday to Saturday. No deliveries are done on Sundays, Mondays and Public Holidays

Indemnity

Some orders may take longer to process due to special circumstances any such cases arise you will be communicated to.

An Order maybe shipped in multiple packages.

We deliver orders to Nairobi under the specified Zones

Orders outside the zone will be delivered under special arrangement.


Delivery costs

NAIROBI

ESTIMATED DELIVERY TIME

UNDER KSH 20,000

OVER KSH 20,000

Next Day Delivery

24-36 Hours

Ksh 300 Flat Rate

FREE!

Express delivery

3-12 Hours

Ksh 600 Flat rate

Ksh. 600 Flat Rate


Delivery Carriers

Standard or Next Day delivery orders will be delivered by Sendy.

Furniture and any other special arrangements orders may be delivered by other known couriers and shall be informed accordingly.

Delivery Status

As soon as your order is dispatched, we will send you an email with your tracking information. Information about any backordered or cancelled items will be included in a separate email.

Furniture and Oversized Items

Furniture items will automatically fall under 2-3 days delivery option and may take longer. It may also take a shorter time depending on the readiness and availability of the item(s) in the store.

NB:
All Sendy delivered products is insured.



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