Help Center

Shopping at Jaca Africa is easy!

  1. Click on the identified item you want to buy,
  2. Click on 'Add to cart' at the bottom after entering quantity you want(Default is set to 1),
  3. While at the cart,you can either continue shopping or checkout,
  4. If you have finished shopping, click on checkout button on bottom right of the cart,
  5. Checkout process is in four steps : 1)Address Entry 2)Delivery Menthod 3)Payment Methods 4)Order Review
  6. Address entry, if you are registered and logged in, your information autofills, if not you will fill in your items for delivery destinations.
  7. Delivery Method, three options are available: 1) Same day Delivery, 2)Next day delivery, 3)2-7 days delivery .for more info please view delivery policy
  8. Payment method, two options are available, 1)Mobile money 2) Card payments .If you are registered,your information autofills for payment, if right,click confirm.
  9. Order Review, here you have the opportunity to recheck your order,if its right you close your order.
Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. In case you have a doubt about whether the confirmation was done or not, do not hesitate to contact our Customer Service Call Center

Upon confirmation of your order, we will send you a notification via email and SMS. We'll also send you an email as soon as your order has been dispatched.

All items sold on Jaca Africa, under defective conditions, can be returned within a period of 5 days from delivery date. NOTE: You have 5 days to notify the Customer Service and return the order to us, from the day you received your purchase. For damaged items and wrong orders, the return should be immediately after confirming with the delivery guy that the conditions exist. After this period, we do not accept returns. We advise you to contact the manufacturer if the product has a warrant.

Since you can only return the product physically to the warehouse as stated in our return policy, you will get informed at the warehouse: If the return is invalid you can either go back with the product or leave it for disposal in accordance with the Kenyan law, if valid you will be eligible for a replacement or a refund within seven working days.

You can choose from the different payment methods available on Jaca Africa. Please find below the list of available payment methods:

  1. Coupon / Voucher
  2. Mobile Money
  3. Credit/Debit Card

You can find the payment methods at the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

Yes you can change your shipping address after you have placed your order as long as your order has not been dispatched: for that to happen we will cancel your order and we will reorder afresh from our head office.To make this particular request please contact our Customer Service .

We will attempt to deliver your order again the next working day. If you miss again you will have to pick it at our warehouse.

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